Web purchase eligibility
- We must receive the request within 30 calendar days of successful payment. This covers fixed-term and Lifetime plans purchased on the Ibils website.
- The account must never have used the AI limit. Our team reviews proof of payment, account ownership, and usage history before approving a request.
- The refundable amount is what you actually paid after discounts. Free vouchers and bonuses cannot be exchanged for cash. This voluntary policy does not apply after 30 days.
What counts as AI usage?
This condition covers the entire account history, including usage before the purchase and usage of free, bonus, subscription, or extra AI limit. AI usage in the app and on WhatsApp counts. Replenishing the AI limit, buying another plan, or deleting conversations does not restore refund eligibility.
Usage means an operation that actually deducts AI limit, such as an AI conversation, receipt processing, voice transcription, or an AI-assisted import. Opening the app and entering records manually do not count. Failed requests that do not deduct AI limit do not count either; contact us to review a deduction you believe is incorrect.
Do not use AI while the request is being reviewed. Incomplete history or usage still being processed needs review first; submitting a request is not automatic approval.
How to request a refund
Email us from your account address with the subject "Refund Ibils". Include the transaction or invoice ID and payment date. Explain any duplicate charge, unauthorised payment, or incorrect AI limit deduction. We do not need your password, one-time code, PIN, CVV, or full card number.
Review and refund processing
- We aim to respond within two business days of receiving complete information. Review time depends on account, payment, and AI history verification; this does not mean funds arrive within two days.
- After approval and processing, funds usually take up to 14 business days to arrive, depending on the payment provider. We will communicate delays.
- Funds return to the original payment method where supported. If it does not support refunds, our team will confirm a verified bank destination through official support. Do not send bank details before they are requested.
- A completed full refund ends access and benefits from that purchase. Other valid purchases retain their own terms. Cancelling renewal and obtaining a refund are separate processes.
Apple App Store & Google Play
In-app purchases follow the refund terms and decisions of Apple or Google Play, including deadlines applicable in your region. The unused-AI condition in this web policy does not replace store rules.
Consumer rights and earlier purchases
These conditions govern the voluntary Ibils refund policy. Mandatory consumer rights still apply, including remedies for duplicate charges, unauthorised payments, or failure to provide the service where required by law.
The refund terms agreed at payment apply to that purchase. This update does not retrospectively reduce rights attached to purchases made under earlier terms.
Raising a payment dispute does not automatically justify penalising an account. Access attached to a reversed or refunded transaction may be revoked according to payment status; suspected abuse is reviewed separately.